THE TSITOURAS COLLECTION is pleased to announce the release of its new e-shop, which works under the domain name: www.tsitourascollection.com. The store is owned and edited by THE TSITOURAS COLLECTION and has its registered office at 10 Skoufa Street, 106 73 Athens, Greece, with the Trade Register Number: 18431/01/Β/658 and the VAT Registration Number: EL043532839. All web-transactions of: www.tsitourascollection.com, appertain to the company just mentioned.
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS MULTISTORE.
By using these websites, users signify their assent and agreement to these terms. If you do not agree to these terms you should immediately discontinue any use of this multistore.
You will find below all the detailed sections concerning the Terms and Conditions of Use of the THE TSITOURAS COLLECTION official store.
1. Copyright Notice
THE TSITOURAS COLLECTION owns the intellectual property rights, including copyright, or has acquired all the necessary licenses. THE TSITOURAS COLLECTION has created this store to provide information about the company and products for personal use. Users are not authorized to sell, reproduce, distribute, display or publicly perform any text, graphics, images, logos, videos, multimedia or the selection and compilation of the contents of the site.
content on this store including but not limited to, trademarks, copyright and all other intellectual property rights, is property of the company. Neither the content, nor any other intellectual property right may be used, reproduced, copied, sold, resold, or otherwise exploited, fully or partially, for any purpose without our prior written consent.
You cannot modify any material or information on this website for any purpose other than personal, non-commercial. THE TSITOURAS COLLECTION reserves the right to use for its own purposes any material provided through this website, including text and images, even for editorial purposes. All contents of this website are licensed for use by THE TSITOURAS COLLECTION
2. Limitation of Liability
THE TSITOURAS COLLECTION uses its best endeavors to ensure that the information provided is accurate, complete and always up to date.
THE TSITOURAS COLLECTION does not warrant the accuracy or completeness of all information contained on this official store, nor guarantee that the use of its website will be uninterrupted, error-free, virus-free or that any error will be automatically corrected.
THE TSITOURAS COLLECTION can guarantee to inform its customers on time, about non availability of its products, or any delay that may occur to a customer’s order.
3. Disclaimer
THE TSITOURAS COLLECTION reserves the right to modify the Terms & Conditions from time to time. By using the store after an announced modification of these Terms & Conditions, you automatically agree to the new Terms & Conditions. Thus, we encourage you to visit these Terms & Conditions regularly to ensure that you are fully aware of them.
4. Security and Privacy Policy
THE TSITOURAS COLLECTION acknowledges the importance of the security of your personal data and your online transactions and takes all necessary steps to ensure maximum safety, with the most modern and advanced methods. All information related to your personal information and your transactions are secure and confidential.
In general, use of our store can be made without the need of giving us any personal information. However, depending on the type of service you wish to use, we may collect the following information:
1. For an Account Registration – Contact information including your name, surname, email address, telephone number, Fax, postal address and postal code.
The method used to ensure your privacy when logging in is called “Customer Identification”.
There are two codes to identify every customer:
a. His/Her username or e-mail
b. His/Her personal password
Every time you access your account with these security entries, you are in a secure environment regarding all your personal information provided. The only one with access to this information is you. Kindly consider yourself responsible for the confidentiality of these security entries.
THE TSITOURAS COLLECTION can delete your personal information anytime, after your request.
2. For an online Purchase – Billing information, transaction and credit card information (should you make a purchase via credit card)
THE TSITOURAS COLLECTION does not share/distribute/make available your personal information to any third parties. THE TSITOURAS COLLECTION takes all possible measures to protect your personal information.
However, there is always a risk when using internet websites; thus, we cannot fully ensure the protection of your personal information.
By submitting your personal information to our server, you guarantee that the information is true, legal or in any means unsuitable.
We inform you that once you subscribe to our website you automatically consent to receive our latest updates and news (newsletters) via email. If you wish to stop receiving our newsletters please contact the Department of Customer Service at [email protected] via e-mail.
5. Search and Purchase of products
In order to help you search and purchase products of our website, we have created a very simple process: You may use the search button to find very easily the products you desire. If you wish to purchase a product and make an order you may choose the most convenient payment method and fill the order’s form.
After completing the ‘order process’ you will receive an automated confirmation email, which will provide you with all the necessary information regarding your order. You will also receive a second email containing useful information regarding dispatch and delivery.
In case any pending issues should arise, we will send you an e-mail or contact you at the telephone you will have registered. To this end, we highly recommend you to inform us of any changes regarding your contact information while your order is still pending, to make sure you receive all e-mails and to keep all e-mails during the order process.
THE TSITOURAS COLLECTION reserves the right to cancel any order due to no availability or elimination of a product.
6. Prices
All prices shown on the product pages of the website include VAT. Products in www.tsitourascollection.com, include the Greek VAT.. THE TSITOURAS COLLECTION. reserves the right to modify the price of its products at any time without prior notice. The prices of the THE TSITOURAS COLLECTION are the same at all sales points (stores and online stores).
The THE TSITOURAS COLLECTION may modify the price of a product after modifications on one or more of its natural characteristics, such as size.
THE TSITOURAS COLLECTION will use its best endeavors to verify the accuracy of any information written on its official website, concerning product prices and descriptions. However, it makes no warranties in relation to the accuracy, reliability and completeness of such information.
Despite our best efforts, some of the products listed on the site may be incorrectly priced. Moreover, the prices of the products do not include extra costs, such as: shipping costs and products’ custom clearance (taxes and import duties – for non E.U. countries) which are charged to the recipient.
7. Payment Methods
For your very own convenience, we suggest the following payment methods for your purchases:
A. Cash on Delivery/Pick up from our store (only for orders delivered to Greece)
If the delivery’ s destination is Greece, you can choose the Cash On Delivery type of transaction (COD), where you make the payment at the time and place of the order’ s delivery. The COD fee is not included in the shipping costs, and amounts to 2.30 Euros. The transport company we collaborate with for that type of transaction is: ELTA
B. Credit/Debit Cards by using Visa, Mastercard, Maestro, American Express, Diners, Discover
C. Masterpass e-wallet
Β. Bank Deposit
For purchases made through our website: www.tsitourascollection.com
You can deposit the equivalent of your order at THE TSITOURAS COLLECTION. bank account, strictly within 5 days, counting from the date that your order has been registered. If not, your order will be cancelled.
Please fill the Statement of Deposit (Bank document of payment) with:
1. Your full name
2. Your order’s number, which will be sent to you via e-mail, after your order’s checkout process.
You may also send us the bank’s Statement of Deposit via Fax at (+30) 210 3636738, call us at (+30) 210 3622326 or send us an e-mail at [email protected] .
You can deposit the equivalent of your order at the following bank account:
BANK NAME: ALPHA BANK
ADDRESS: FIRA, SANTORINI, 84700, GREECE
ACCOUNT NUMBER: 6230-0232-0001-818
IBAN: GR1101406230623002320001818
SWIFT: BIC-CRBAGRAA
BENEFICIARY NAME: ANGELA MARIA TSITOURA
Your order will not be dispatched until we receive your payment.
C. Credit Card
When purchasing a product from our store, you need to add a billing address.
If you choose a Greek one, or an International one –:
You will be redirected to the e-POS platform of ALPHA BANK, a pioneer in the field of secure electronic transactions, which guarantees the credibility and security of your purchases.
Your card data will not be stored anywhere and it is not released to any third parties whatsoever (not even to the provider of the product you are buying). THE TSITOURAS COLLECTION does not collect or store your card data. That is the reason why you need to re-enter your card data every time you purchase products from our online store.
8. More information on orders
Orders and shipping are available to most countries. Contact us at [email protected] for more information.
Order cancelation:
You can cancel your order only in the two following cases:
1. Before completing and verifying your order
Through the online order process you can go to “My Shopping Bag” and click on the ‘X button (Remove).
2. After completing your order, ONLY IF it has not yet been dispatched*
For purchases made through our websites: www.tsitourascollection.com
Please contact us at (+30) 210 3622326 and request the product’s cancelation.
9. Shipping Cost and Delivery Time
A. Orders from Greece
The delivery cost is 5,00 €.
B. Orders from E.U. countries
The delivery cost are as follows: The lowest cost is 13,00 € and the highest is 23,50 €.
C. Orders from non-E.U. countries
The delivery cost depends on the country of delivery. For countries located in the Balkans and Cyprus (Albania, North Macedonia, Bulgaria, Romania, Turkey) the cost will be 22,00 €. For all EPG International Parcels (EUROPEAN PARCEL GROUP) countries the cost will be 34,00 €. For locations, outside Europe the cost will be 44,00 €.
ATTENTION
For non-E.U. countries (Category C), the product’s custom clearance is an extra cost charged to the recipient. Custom clearance charges vary depending on the applicable taxes of each country.
Our Customers Service Department will inform you about the total cost of your purchase, via email.
The delivery time is estimated to be 7 to 15 working days.
10. Refund Policy
You have the right to ask for a refund and to return a product, strictly within 14 days, counting from the date you have received your order.
By requesting a refund you will be charged with:
• The shipping cost
• The insurance cost
• The product clearance cost (regarding non-E.U. Countries)
For purchases made through our website: www.tsitourascollection.com
Refund Process:
1. Contact the THE TSITOURAS COLLECTION e-Shop Customer Service by email at [email protected] or by calling (+30) 210 3622326 within the above period of 14 days.
2. The Customer Service Department will send you the ‘withdrawal form’.
3. Send us back the above form completed via Fax at (+30) 2103636738 or email at [email protected].
Refund is accepted only if each product you wish to return:
1. Is in the same excellent condition as delivered, untouched and unused, inside the THE TSITOURAS COLLECTION packaging.
2. Has been received, checked and approved by the company.
3. Is accompanied by the original receipt and all other documents of purchase.